Privacy Policy

Meliora Media LLC dba The Funnel Flippers and Service Foxx ("Company," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our websites, services, and platform.

Scope: This policy applies to servicefoxx.com, thefunnelflippers.com, the Service Foxx Software Platform, and related services.

1. INFORMATION WE COLLECT

Information You Provide

• Account Information: Name, email, phone, business name, address, EIN, payment information, login credentials
• Communications: Emails, support tickets, messages, call recordings (with notice), feedback, testimonials
• Platform Content: Customer/lead data you upload, marketing content, form submissions, files, images, custom fields, tags

Information Collected Automatically

• Usage Data: Pages viewed, features used, time/date of access, actions taken, search queries
• Device Information: IP address, geolocation, browser type, operating system, device type, referring URLs
• Cookies: Session cookies, preference cookies, analytics cookies, advertising cookies

Information from Third Parties

• Payment processors (Stripe, PayPal) - transaction confirmations
• GoHighLevel - platform usage and technical logs
• Email services (Mailgun, LC Mail) - delivery metrics
• Public sources - business information, social media profiles

2. HOW WE USE YOUR INFORMATION

• To Provide Services: Create and manage accounts, process payments, deliver platform access, provide customer support, troubleshoot issues, host and process your data
• To Communicate: Send transactional emails (account notifications, billing, password resets), platform updates, support responses, marketing communications (with consent; opt-out available)
• To Improve Services: Analyze usage patterns, conduct analytics, develop new features, test performance, create aggregated anonymized data
• Legal and Safety: Comply with legal obligations, enforce agreements, detect and prevent fraud, protect rights and safety, respond to law enforcement
• Marketing: Send promotional emails (with consent), display targeted advertising, analyze campaign effectiveness, use testimonials (with permission)

3. SMS/TEXT MESSAGE POLICY (A2P COMPLIANCE)

By providing your phone number and checking the SMS consent option on any form operated by Meliora Media LLC dba Service Foxx, you consent to receive SMS messages, calls, and prerecorded voice messages from Service Foxx at the phone number provided. Message types may include:

• Platform onboarding and account setup communications
• Billing notifications, invoices, and payment reminders
• Account alerts and security notifications
• Product updates and feature announcements
• Scheduled check-ins and support follow-ups
• Marketing or promotional messages (only if you have opted in to promotional communications)

Message Frequency: Message frequency varies based on your account activity and the communication preferences you select at opt-in.

Opt-Out: You may opt out at any time by replying:

• STOP — to stop receiving text messages
• HELP — for assistance, or contact us at support@servicefoxx.com or +1 816-643-5474

Opting out of marketing messages will not prevent us from sending important account-related messages such as billing alerts, security notifications, or platform updates.

Carrier Disclaimers

• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• We use secure, verified A2P channels for SMS compliance.

Mobile Information Sharing Statement

Meliora Media LLC dba Service Foxx does not share mobile phone numbers or SMS consent data with third parties for their own marketing or promotional purposes. We may share your mobile number only with:

• Trusted service providers who assist with delivering messages (including our SMS delivery partners, CRM infrastructure, and platform hosting through GoHighLevel/Twilio)
• Carriers or messaging platforms as required for message routing and compliance
• Government agencies if required by law

These partners are strictly prohibited from using your number for any purpose other than delivering communications on our behalf. We do not sell, rent, or transfer mobile numbers for unrelated marketing purposes. Your SMS consent applies only to Service Foxx and may be revoked at any time by replying STOP to any message.

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information.

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties for their own marketing or promotional purposes.

Service Providers

We share information with trusted providers who help deliver services:

• GoHighLevel: Platform hosting and infrastructure
• Payment Processors: Stripe, PayPal, NMI (we don't store full credit card numbers)
• Communications: Mailgun, LC Mail (email), Twilio (SMS), Zoom/Google Meet (video)
• Analytics: Google Analytics, platform monitoring tools
• Support Team: Virtual assistants and contractors who provide customer support

All service providers are contractually required to protect your information and use it only to provide services to us.

Business Transfers

If we undergo merger, acquisition, or sale, your information may transfer to the successor entity. We will notify you before transfer.

Legal Compliance

We may disclose information to comply with law, legal process, enforce agreements, detect fraud, or protect rights and safety as required or permitted by law.

With Your Consent

We may share information for other purposes with your explicit consent.

5. YOUR RIGHTS AND CHOICES

• Access and Correction: Request access to your personal information, request correction of inaccurate information, request data export in portable format. Contact: support@servicefoxx.com (response within 30 days)
• Deletion: Request deletion of your information (subject to legal retention requirements). Account cancellation results in deletion 30 days after subscription ends.
• Marketing Opt-Out: Unsubscribe from promotional emails via link in email footer or by contacting support@servicefoxx.com. You will still receive transactional emails.
• Cookie Management: Control cookies through browser settings. Note: Disabling cookies may limit website functionality.

EU/UK Rights (GDPR)

If located in EU/UK, you have additional rights:

• Restriction: Request restricted processing in certain circumstances
• Object: Object to processing for direct marketing or based on legitimate interests
• Data Portability: Request data in machine-readable format
• Withdraw Consent: Withdraw consent anytime (doesn't affect prior processing)
• Complaint: Lodge complaint with local data protection supervisory authority

California Rights (CCPA/CPRA)

If California resident, you have rights to:

• Know: Request categories and specific pieces of personal information collected, sources, purposes, and third parties we share with
• Delete: Request deletion (subject to exceptions)
• Correct: Request correction of inaccurate information
• Opt-Out: We don't sell information, but you can contact us about any concerns
• No Discrimination: We won't discriminate for exercising rights

How to Exercise: Email support@servicefoxx.com or call +1 816-643-5474. We verify identity before processing requests (response within 30-45 days). You may designate an authorized agent with proof of authorization.

6. DATA SECURITY

We implement reasonable security measures including:

• Encryption in transit (SSL/TLS) and at rest
• Secure authentication and access controls
• Security monitoring and logging
• Firewalls and intrusion detection
• Employee training and confidentiality agreements
• Restricted access to personal information

Third-Party Security: We rely on GoHighLevel and other providers with strong security practices, but cannot guarantee security of data on third-party systems.

No Absolute Security: No electronic storage or transmission is 100% secure. We strive to protect information but cannot guarantee absolute security.

Data Breaches: In event of breach, we will investigate promptly, notify affected individuals as required by law (generally within 72 hours for GDPR), notify authorities, and take steps to mitigate harm.

Report Suspected Breaches: Contact support@servicefoxx.com immediately and change your password.

7. DATA RETENTION

• Active Accounts: Retained as long as account is active and you maintain subscription
• Canceled Accounts: Retained 30 days after cancellation for reactivation/retrieval, then permanently deleted (may retain certain information longer for legal, accounting, or compliance)
• Legal/Compliance: May retain information longer to comply with legal obligations including: Financial records (7 years), Contracts (Duration + statute of limitations), Litigation/dispute records as needed, Regulatory requirements.
• Aggregated Data: May retain aggregated, anonymized data indefinitely (cannot identify you personally)

8. INTERNATIONAL DATA TRANSFERS

Data Location: Primarily stored on U.S. servers operated by GoHighLevel and hosting services. Team members and service providers may access from various countries.

EU/UK Transfers: If located in the EU/UK, your information may transfer to the U.S. (which may not provide the same protection as EU/UK). We implement safeguards including:

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions where applicable
• Other legal mechanisms permitted under data protection laws

Your Rights: Request information about safeguards, object to transfers in certain circumstances, request copy of SCCs. Contact: support@servicefoxx.com

9. COOKIES AND TRACKING

Types of Cookies

• Essential: Required for website function (login, navigation, security) - cannot be disabled
• Analytics: Google Analytics and performance monitoring (aggregated, anonymized)
• Functionality: Remember preferences (theme, language, settings)
• Marketing: Track browsing for targeted ads (Facebook Pixel, Google Ads, retargeting)

Managing Cookies

Control via browser settings (Chrome, Firefox, Safari, Edge).

Opt-Out Tools:

• Google Analytics: https://tools.google.com/dlpage/gaoptout
• NAI: http://www.networkadvertising.org/choices/
• DAA: http://www.aboutads.info/choices/

EU/UK: Cookie consent banner displays on first visit. Manage preferences through banners.

10. CHILDREN'S PRIVACY

Services not directed to children under 13 (or 16 in EU/UK). We don't knowingly collect information from children. If we learn we collected child's information, we will delete it promptly. Parents: Contact support@servicefoxx.com if you believe we collected your child's information.

11. THIRD-PARTY LINKS

Our website/platform may link to third-party sites. We are NOT responsible for their privacy practices. This policy does NOT apply to third parties. Review third-party privacy policies before providing information.

Third-Party Integrations: When you connect integrations (payment processors, email services, calendar tools), those services process data per their own privacy policies. Review:

• Stripe: https://stripe.com/privacy
• PayPal: https://www.paypal.com/privacy
• Google: https://policies.google.com/privacy

12. CHANGES TO PRIVACY POLICY

We may update this policy to reflect changes in practices, services, or legal requirements.

• Material Changes: Email notification to active clients 30 days before changes take effect, update "Last Updated" date, obtain consent where required
• Non-Material Changes: Update policy without advance notice (clarifications, formatting, corrections)
• Continued Use: Continued use after changes constitutes acceptance.

13. CONTACT US

Privacy Questions and Requests:

Meliora Media LLC dba The Funnel Flippers and Service Foxx

Email: support@servicefoxx.com

Phone: +1 816-643-5474

Mail: 117 S Lexington St, Suite 100, Harrisonville, MO 64701

Data Protection Contact (GDPR): support@servicefoxx.com

Response Time: 30 days for general inquiries, 72 hours for breach notifications, 45 days for CCPA requests (as required by law)

EU/UK Supervisory Authority: If located in the EU/UK and believe we haven't addressed privacy concerns, you may lodge complaint with local data protection supervisory authority.

14. LEGAL BASIS FOR PROCESSING (GDPR)

If located in EU/UK, we process information under these legal bases:

• Contract Performance: Necessary to provide Service Foxx platform, process payments, deliver support
• Legitimate Interests: Improving services, conducting analytics, detecting fraud, marketing to existing customers, enforcing legal rights (we balance our interests against your rights)
• Legal Obligation: Comply with tax/accounting requirements, respond to law enforcement, regulatory compliance
• Consent: Marketing communications (you may withdraw anytime), non-essential cookies, testimonials/marketing materials
• Vital Interests: Rare cases to protect life or safety

Questions about legal basis for specific processing: support@servicefoxx.com

15. CALIFORNIA & NEVADA PRIVACY RIGHTS

California "Shine the Light" Law: California residents may request information about personal information disclosed to third parties for direct marketing. We do NOT share for third-party direct marketing.

Nevada Privacy Rights: Nevada residents may opt out of the sale of personal information. We do NOT sell personal information as defined by Nevada law.

Questions: support@servicefoxx.com

ACKNOWLEDGMENT

By using our services, you acknowledge reading and understanding this Privacy Policy and agree to its terms.